---
title: OfferWoo Help Center
description: Complete your first browser interview, manage materials and plans, review the conversation, and solve audio, account or payment problems.
---

Start with the task you want to finish. Web preparation does not require a desktop installation. For a browser interview, check that your meeting can supply shared tab audio before you start.

## Prepare, interview and review

<CardGroup cols={2}>
<Card title="Your first browser interview" href="/en/help/web-interview/">Select a role, test both audio sources, start, pause and save the interview.</Card>
<Card title="Materials and project evidence" href="/en/help/materials/">Upload a resume, check extracted text and use a copyable project-note template.</Card>
<Card title="Plan your next round" href="/en/help/plans/">Set the time, choose a role and know which notes the assistant will use.</Card>
<Card title="History and review" href="/en/help/history/">Compare the transcript with cues, save corrections and reuse useful questions.</Card>
</CardGroup>

## Get your setup working

- [Web or desktop, installation and permissions](./install/) explains which application needs access and how to confirm it worked.
- [Audio and screen sharing](./audio/) separates microphone, meeting sound and what other people can see.
- [Troubleshooting](./troubleshooting/) starts from the symptom and includes a support request template.

For a first test, have your submitted resume and job description ready. Select the actual meeting source, check each voice separately, then start a short interview. End it and confirm saving before relying on the same setup for a longer call. The local meter check is free of interview usage; a started test interview uses time.

## Manage your account and purchases

- [Account and sign-in](./account/) covers browser sessions, desktop authorization, devices, export and deletion.
- [Minutes, payments and refunds](./billing/) covers package expiry, an unfinished payment and the 7-day unused-order refund rule.
- [Partner commission](./partners/) explains application approval, eligible payments during the 270-day period and payout states.

## Prepare better answers

The blog develops interview techniques with worked examples. Read [how to explain a project](../blog/project-story/), [how to answer naturally](../blog/natural-answers/) or [the pre-interview audio checklist](../blog/audio-check/). Product guides here explain the controls; those articles help you decide what to prepare and practise.

Need help with a particular failure? Follow [the support template](./troubleshooting/) and use [Contact](../contact/). Include what you tried and what happened, with private conversation details removed.